FAQ

Payment

We securely process all of our payments via PayPal where we accept Visa, MasterCard, American Express and Discover. You can also pay via your PayPal account, if you have one. Transactions will show up on your statement as PAYPAL - BELLERO DESIGN. You do not need a PayPal account to pay by credit card.

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Shipping

All items purchased online in the Bellero Design Web Store are shipped via the United States Postal Service or Fedex. These orders can only be shipped to addresses within the United States. Shipping rates are a flat rate of $7 on all orders under $150 - standard service. Orders over $150 ship for free - standard service.

If you would like to make a special request for international shipping or for expedited domestic shipping, please contact us at orders@bellero-design.com.

Return Policy

If you are not completely satisfied with your Bellero product our return policy is as follows: All merchandise purchased at bellero-design.com may be returned within 14 days upon receipt for an exchange or Bellero credit (subtracting the original shipping and handling fees).  Bellero credit can be used indefinitely.

Please note that all Bellero products are individually crafted by skilled artisans. Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colors of our products that appear on the website. However, colors also depend on your monitor and we cannot completely guarantee that your monitor’s display of any color is completely accurate.

All items returned must be in the same condition in which it was received. We will not accept returns of used or soiled merchandise.

We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.

Sale Items

All sale items are FINAL SALE. No credit or exchange will be accepted.

Instructions for making a return:

To make a return or exchange you must first obtain a return authorization number. Please note returns will not be accepted without an RA number.

To receive your RA number please contact us at orders@bellero-design.com, please include a brief explanation of why you are returning or exchanging your purchase, and what you would like to exchange it for.

Packages must be returned prepaid. We do not accept C.O.D. deliveries.

Sales Tax

We collect are required state and local sales tax on all orders shipped to addresses within New York State.

Wholesale

If you are store and are interested in placing a wholesale order, please contact us through our contact link or via wholesale@bellero-design.com for more information. Thank you!

Privacy

Here at Bellero, we like our privacy, and promise to always respect yours. We will never sell, rent or give out any personal information attained via our website, mailing lists or other areas in which personal information may be provided.

Additionally, all payment information is handled via PayPal, and through a Secure Sockets Layer (SSL) connection. We also assure your payment information will never be stored on our site.

Disclaimer

This site is provided by bellero-design.com on an "as is" basis. Bellero-design.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. To the full extent permissible by applicable law bellero-design.com, disclaims all warranties, express and implied, including but not limited to implied warranties of merchantability and firmness for a particular purpose. Bellero-design.com will not be liable for any damages of any kind arising from the use of this site or the products purchased using the site, including but not limited to direct, indirect, incidental, punitive and consequential damages. Price information and promotions are subject to change without notice.